5th Pillar Family Takaful Limited is looking for a dedicated individual to join the customer services team in Karachi. This role focuses on maintaining high standards of client interaction and ensuring operational excellence within the Takaful sector.
Responsibilities
- Customer Engagement: Manage inbound and outbound communications via calls and emails to address inquiries, explain product terms, and provide service information.
- Conflict Resolution: Handle customer complaints and escalations professionally, ensuring effective resolution for dissatisfied or agitated clients.
- Business Development: Reach out to potential leads through various channels including LinkedIn to understand requirements, prepare proposals, and close deals.
- Operations and Reporting: Monitor daily operations and KPIs, prepare detailed reports, and contribute to process improvement initiatives.
- Relationship Management: Build and maintain positive client relationships while ensuring all activities comply with regulatory requirements and company policies.
Requirements
- Education: A BBA, BS, or a degree in a related field.
- Experience: Open to both fresh graduates and experienced professionals. Differently abled individuals and women are encouraged to apply.
- Communication Skills: Excellent verbal and written English, with strong interpersonal and customer-handling abilities.
- Problem Solving: Proven capacity for conflict resolution and effective problem-solving.
What is offered
- Market competitive salary package.
